FAQ

Can I place an order online?

Siunsons.com is a Business-to-Business (B2B) website. Any retailer, business, and organizational groups can register and order here. Minimum order quantities may apply.

How can I place an order online?

To place an order, you must first register and become a registered customer. We’ll approve your registration as soon as possible.

What to do if I forgot my password?

Click here.

What should I do if I experience any technical difficulty or have website enquiry?

Please contact this e-mail: tech@siunsons.com

What if I need further assistance?

Call 604-275-5428 or 1-800-383-4634
Press 2 for Accounts Receivable or to make a payment
Press 3 for Orders status
Press 4 for Sales

How to start placing order in just 3 clicks?

Step 1 Visit the webstore at https://www.siunsons.com
Step 2 Search by item# or alternatively scan the UPC with a scanner or Visit Products / Web Specials / New Arrivals to start adding to cart
Step 3 Select the desired product and complete the order

How to make a re-order?

After logging in, go to your Account by clicking the User Logo, choose Order# and click Re-Order. Items will be added to your cart, and you can continue editing the order accordingly.

How to keep me posted with Siu & sons specials?

1. Subscribe S&S e-marketing: (email address)
2. Subscribe S&S text-marketing: (cell no.)

Is there free WIFI at your showroom?

Yes, we have free WIFI at the showroom. You can enjoy yourself while we work diligently for your order.

Do you provide helium service?

Yes, we offer a great variety of balloons, provide helium service, and make beautiful balloon bouquets to your order!