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FAQ

Here are some common questions which our customers ask.

Why did my shopping cart become empty after I abandoned cart and came back to continue shopping?   
To enable cookies:
Can I place an order online?   

Siunsons.com is a Business-to-Business (B2B) website. Any retailer, business, and organizational groups can register and order here. Minimum order quantities may apply.

How can I place an order online?   

To place an order, you must first register and become a registered customer. We’ll approve your registration as soon as possible.

  • Canadian customers, register here.
  • International customers, register here.
What to do if I forget my password?   
  • Step 1 Click "Forget Password"
  • Step 2 Put in your e-mail and "Submit"
  • Step 3 You'll receive a link in your e-mail to reset a new password
FAQ
What should I do if I experience any technical difficulty or have website enquiry?   
Please contact this e-mail: tech@siunsons.com
What if I need further assistance?   

Call 604-275-5428 or 1-800-383-4634
Press 2 for Accounts Receivable or to make a payment
Press 3 for Orders status
Press 4 for Sales

How to start placing order in just 3 clicks?   
Step 1 Visit the webstore at https://www.siunsons.com
Step 2 Search by item# or alternatively scan the UPC with a scanner or Visit Products / Web Specials / New Arrivals to start adding to cart
Step 3 Select the desired product and complete the order
FAQ
How to make re-order faster by scanning UPC into a search field? (scanner is required)   
At the "Search" bar at the top right corner, scan the barcode with a scanner and you'll be directed to the product ordering page.
How to keep me posted with Siu & sons specials?   
1. Subscribe S&S e-marketing: (email address)
2. Subscribe S&S text-marketing: (cell no.)
Is there free WIFI at your showroom?   
Yes, we have free WIFI at the showroom. You can enjoy yourself while we work diligently for your order.
Do you provide helium service?   
Yes, we offer a great variety of balloons, provide helium service, and make beautiful balloon bouquets to your order!